游族网络：2022年社会责任报告
CONTENT
??
????
???????????
???????????
???????????
??????????
???????????
??赠?????????????
?????????
????????
??????????
??????????????
??????
·??
??????????????盟???
?????导??
??????
????????????
???????
??????
??????
????
????
?尽??
????
???????
????
?????
?????
?????2022???????盟??
························
······················
About the Report
··················报告简介?盟???????????尽??????????????????尽??????8?????盟???????????2022?????????????????
·················报告范围
?盟????????????????尽??????尽?????2022?1?1??2022?12?31???????????盟?????????覆?2023?1?1??4?27??????????
信息来源与可靠性声明?盟???????研??2022????盟????研???盟?????????盟?????????????????模????
编制说明
?盟??研??????????尽????盟???????????????尽???????1??????尽????务???????尽??????????锋盟?????GRI?锋?????盟?????????????????????????
获取及回应本报告?盟?????????????????????https://www.yoozoo.com/????????www.cninfo.com.cn????尽?够????????????盟??????????ESG?盟?
确认及批准
?盟??????????2022?4?27???????
?尽?????????????????????纸???????????名?????????????????????尽?????????
Stakeholder Communication
| 利益? | ????? | ????? |
政府及监管机构
???????
?????2022???????盟??
?游戏产品与服务??络安全?数据安全??户隐私保护?公益游戏
?依法合规经营?依法纳税?知识产权管理和保护
?依法合规运营?信息披露充分?投资者关系管理?股东权益保护
?供应链管理?诚信友好合作?反贪腐
?雇佣与权益保护?员?薪酬福利?职业发展与培训?员?安全与健康
?创新发展
?低碳运营?环保?动
?社会回馈
?合规经营?完善的?险管理?定期与临时信息披露?畅通的投资者沟通渠道
?遵守法律法规?知识产权保护??化出海
?保护未成年??客户满意度问卷调查?客户投诉处理流程
?平等及多元化招聘机制?完善的薪酬制度?畅通的晋升体系??会
?阳光采购?供应商评估?供应商培训
?参与?业交流??励内部创新
?垃圾分类?节能减排?闲置互换
?公益项??爱?捐助?扶贫济困
投资者/股东
客户
员?
合作伙伴
?业
环境
社区及公众
Analysis of substantive issues
???????
?????2022???????盟??
???盟??????????????????尽????????????????????尽????????????????????盟?务???????
| ???? | ???? | ???? |
| 三会运作信息披露投资者关系?险与内控知识产权反舞弊 | 创新研发?化出海客户服务?络安全隐私保护实名认证未成年?保护供应链管理员?权益员?薪酬福利员?培训发展 | 绿?办公 垃圾分类 节能减排 |
????
About YOOZOO
????
????????????????????????????
?????2022???????盟??
???????2009??????锋?????????尽??????????????????尽???????????????????纸?2014?6??????????务?A???
???????锋????????????????????????????????????????2???????????????SLG????????????????????尽?????????????????????????????????????尽?????1000????名?????愿????务?千?????200?????????锋???10???
公司概况
About YOOZOO
????
?尽??????????????????????????
?????2022???????盟??About YOOZOO
| ?? | ?? |
???????????????
????????????
??????????????
1,579100%
亮点绩效
19.8145.4015.06
????
?尽??????????????????????????
?????2022???????盟??About YOOZOO
使命愿景价值观
???????????????????????????????????????????????锋?????????????????????????
??????????
????????????????
?????????????????尊?????
?????????????
??????????????????????????????
?·?·?
使命 愿景 价值观
????
?????2022???????盟??About YOOZOO
发展历程
2009
??????
?????????尽??????????????????SLG??????
2014????????????????务?A???
2016????的???Bigpoint???????????IP????
????????IP?????????
2018??????????????MMO?????????????????
2020??????????????2?????10?????????????????
2013?????????????????????????????
2015??????????????????20?????
2017?锋???????BrandZ务?????30??????????尽?锋?IP的????锋?????????IP????????????IP????包?-ONLINE-务??????????2?????
2019
IP????????????????????????????????????????????????千????
2021
???送???尽?送??????????????SLG???????????????????
?尽??????????????????????????
2022??????????????????????????????????10?????????千
企业荣誉
?????????????
???CCF????
??????
??2021-2022??????????
务?????????
?????????务??????????
?????????务??????????????
务?????????
????????
??????
?????????
····································
???????盟
??????GTA2022
???????
??????2022??????????
????
???????????
????????
??2022??务??????????
???研
???务????????-???????????
???????
··························
????
?尽??????????????????????????
?????2022???????盟??About YOOZOO
····
··
合作荣誉
??千??
················???2022????????名??
?????????名??
产品荣誉
?????2?????????务
?????????????
务?????????
?????2??????????
?????????
????
??????????????
务?????????????
务?????????
????????????????务?????????????
务?????????
????
?尽??????????????????????????
?????2022???????盟??About YOOZOO
??????????????
??????????
????
?????????PC???CGDA?????3D???/????????????
????
??????????????
务?????????????
务?????????
???????CGDA????
??????????
????
??????????2022????
????????????????????????????
?????2??2022??????
?????????????????
???????务????????-?????????
???????
??????????GTA2022
???????
????
????
Normativegovernance
???????
?尽?????尽???????尽??????????????????????尽???????尽???????尽???模????????????????????????????????????????????????????????????????????????????务?????????????????????????????????????尽???????????尽????????
治理架构
??????????
?9???????务3?????????????????????????????????????????????????????????????????????????????????????????????????????????尽????务?????2022????尽????7???????????36???尽???????????????赠??????????????聆????????
?3???????务1????????尽????????尽???尽?????????????????????????????尽??????????????????尽?????????????2022????尽????6??????????30?????尽??????????????????????????????????????盟???????????尽????????
············
2022???尽?研??????????????????????????尊?????????????????????????尽???????模??????????????????????????尽???????????????????尽???????
2022????尽???1????????????14?????????????尽??????????????????????????????????????????????尽?????????务??????????????????????????务?????????尽?????????????????????????????????
············
股东?会
董事会
监事会
提名委员会审计委员会薪酬与考核委员会战略委员会
????
????????????????盟?????????导?????????
?????2022???????盟??Normative governance
························
?尽?2023?4?19???2023?????????????????????????????????????????????????????????????????尽?????????????剧?????????????????????????????????????????????????????????尽?????????????????????????????????????????????????
························
????尽????????????????????聆??????2022???尽?????????????撑???????89??2022?6???尽???2021???????????尽????????????????????????????????????尽????????????????????????????????????????????????????????????????务??????????????撑??????????????尽???????????尽??????????????务?????????
?尽????务??????????????????????????????????????????????模??????????????????????????尽???????????????????????????????????????????????????????尽???????????务???????????????????www.cninfo.com.cn??????????????盟???盟务???盟????盟??尽??????????尽????????????尽??2022????尽????????????????175????????????????????????
投资者沟通
2022?????????????4??????175?2022?????????1???????????????89??????
??????????????????????????导?????????
?????2022???????盟??????
?研??????????尽?????????????????尽??????????????务???????????????????????????????????????????????2022????尽??????????????务?????????尽????????159,978,394.71????????????2022?????????159,978,394.71?
合理分红 回报投资者
Normative governance
商业道德与反贪腐
?模???????????纸?????尽?????????????尽?????尽????????????????????尽????????尽?????????????????????????????????????????????????????????????????尽?????????????????
?尽?????????????????????尽????导???????模??????????????????????????????????????????????尽?????????????2022?????????????务????????????????????覆????????努???????尽?????????????纸???
2022???尽????????导???????????导?????导???????????????????????????????导?????????????????B??导????????????导????????????????????????导????模???????????????????????????????????????????????????????????????????????????????????????????务?????????????????
????
???????????????????????????????
?????2022???????盟??
???????模??尽?????????????????????????????????尽????????????????尽?????????????尽?????????????????????研?????????????????????????????????????尽??????????????????????尽???????????????????务???????????纸????????????????????????????????????
??????导???????????名????????????????????????????
?????盟?JIANCHA@YOOZOO.COM
?盟???纸????????????
????
????
?????
Normative governance
知识产权保护
?尽??????????????????????尽????????覆??????????????????????
????
?????????????????????导?????????
?????2022???????盟??Normative governance
| 2022 | ???????????29??2022??????24? |
| 2022 | ?????????5??2022?????????5? |
| 2022 | ?????????3??2022?????????2? |
| 2022 | ??????2? |
2022???尽??????20???覆??????????2??????????????尽?????覆?????????????IP????????????2022?12?31???尽??????????????????????????????????尽????2022?12???尽??????????????务?????????????????????????????????????????????????????????????
????
Party building
leadership
???????
????
?????2022???????盟??
Party building leadership
发挥党建引领、深化特?品牌
?尽?????????????????????????????????????务??????????????愿?????????????????????????????????????????????????????????
密切党群纽带，指导群团?作
??????????????????????????????????????????????????????????????????????????????????????????????????????????????????
2022?????????????务????????????????????????????????????????????????????纸????????????拿???
????
?????2022???????盟??
Party building leadership
加强理论学习、提?政治素养
2022?????????6??????6?????1???????????尽?????????????3?????????????????6????????????????????务????????????????????????????????????????????务?????????????????
提升党性修养、树?先进典型
2022???尽??剧???尽?????????????剧???????????????誓??????????赠??????????????????????????????????拿??????????????????????????????????????
????
Product service
???????
????????????
????????????
????
????????????????????????????????????????????
?????2022???????盟??Product service
| ???? | ?????????? |
| ????? | ?????????? |
| ?????? | ????????????????????????????????????????? |
| ?????? | ???????????????????????????????????????? |
| ????????? | ???????????????????????? |
??????????????????????????????????????????务???????????????????????模?????????????????????????????????????????????????????????????????尊?2022?11??务????????务?????????????研?????2022务?????????????盟?????????????????????
????????????
?尽??????????????????????????????????
???????????尽??????纸???尽????????????????????????????????????????????????????????????????????????????????????????????????20??21?????1????????????模?????????纸?
aa
2022???尽??????????????????????
?HOPETRAINQUEST??????????????知?????????2022????????????TheHopeTrain?????知??务??????????????赠???????????????????????
12 11????
????????????????????????????????????????????
?????2022???????盟??Product service
????尽??????????????????2022?9?1??9
?8????????????????????????2In?nityKingdom?????????????????????????????知?????????????????????????
???????????????
????????????????锋????尽???????????????????????????????????????????锋??????
尽?务???????锋???????????????????????????????????????????务??????????????????????????2021-2022?????????????
12 11
????
????????????????????????????????????????????
?????2022???????盟??Product service
??????尽?????????????????????????????务????????????????????????????????锋????务???????2022?6????????????????????????????锋????????尽????????????2??????????????????????????????????务???????锋???尽???????????????????????????????????????????????????????????????????????????????????????务???????聆??????????务??????
????????务?????
?????????????
12 11????
????????????????????????????????????????????
?????2022???????盟??Product service
???????????研???????
?尽??????????研?????????????????????????????????????????????????????剧?????????????????????????????????????????App?????????????2022??尽??????App????????模????????????????????????????????
?尽?????????????????????????????????????????研????????????????????????????????????????????????????????????????????????尽?????????????????模?????????????????????????????????2022?9?14????????????????????????????务????????????????????????????????研????????????????尽??模??研???????????????????研???????????????尽?研?????????纸??????尽???研????????????告????研??????????????????研???模??????????????????????????????????????????????尽?研????????????????????????????够????????????????研?????????????????????????????????????????????????????????????????????????
···················??????···················?研???????·························································
?尽???????????ISO27001:2013??????????????????????????????????尽????????模?????????尽???????????????????????
2022?8???尽??????????????????????????????????????????2022????????????????????????????????????纸??30?????????????????????123??????????赠???????????尽?????????????
14 12 11????
????????????????????????????????????????????
?????2022???????盟??Product service
?????
?尽??????????????????????????????????????????????????????????????????????
2022???尽??????????????????务?GDC??????????????????导??????????????????????????????????????
???????????????尽????????????????????????????
14 12 11????
????????????????????????????????????????????
?????2022???????盟??Product service
?尽??????????????????尽???????????务????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????尽???模??????纸??????????????400-663-8866????QQ???????????????????????????
????????????????????????????????????????????1-3????????????????????????????????????????????????????????????????撑????????????????????????????????????????
14 12 11????
????????????????????????????????????????????
?????2022???????盟??Product service
??????????
| ???? | ?? | ???? | ???? |
| ??????? | QQ????400-668-9919 | 24???? | ???????1min???????2min |
| ????400-663-8866 | ?8:00-?24:00 | ??????2?????? | |
| ???????? | ?????? | ???????24h | |
| ???ticket?? | ???????2? |
14 12 11????
????????????????????????????????????????????
?????2022???????盟??Product service
??????????
????????????尽????????????????????????????????????????????2022?7???尽?????????????????????????????????????????82,287??????167,807????????99,240???????
????尽???????????????????尽??6????616??????????????????????2022???尽?????616????????????????????????够?????????够????????????????导??????够?????????????????
14 12 11
????
????????????????????????????????????????????
?????2022???????盟??Product service
??????????
?尽??????????1024??????尽????GameJam???????????????48??????模???模????DEMO?????????????尽????????赠???????????????????????31????131?盟?????告覆????够????????????????????????务???????????????????????????????????????????????????????
2022?9?20???尽?????????????????2022?????????????????????????????????????????????尽??????????赠???????
赠???????··································????????·····················································
????
Humanistic care
??????
????
???????????????赠?????????????????????????
?????2022???????盟??
基本权益保障
Humanistic care
| ?30?47.3% | 30-50?51.7% |
?50?1%
?50?1%??????愿
??????愿?
30.3%
| ?30.3% | ?69.7% |
??????愿
??????愿??????愿
??????愿??
62.9%
??
62.9%
?????
21.6%
?????
21.6%
?????
15.5%
?????
15.5%
????
69.5%
????
69.5%
???????????愿
???????????愿??
30.5%
??????????????????????????????????????????尽????????????????务?????????务?????????
????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
??
30.5%
??2022?????????1579?
| ??2022?????????1579? | ??2022????????????????100% |
| ??2022??????????????100% | ??2022????????????????????????? |
薪酬与福利
?尽??????尽?????????????????????????????????????????????????????????????????????????
??盟?
????
????
????
??赠?
????
????
????
??赠?????
????
????
????
????
????????
????
????
????
????
????????
????????
????
????
????
????
????????
???
???????
?????
????
????
????
????????
???
???????
?????裳???
裳???
????
????
????
????
?婴??
????
????
????
????
?婴??????
????
????
????
???
???
愿???
?????
????
Humanistic care????
???????????????赠?????????????????????????
?????2022???????盟??
?尽???????????????????????????????????????赠????赠???????????????????????
Humanistic care
?尽???????????????????????????????????????????????尽??????????2022????78????????
?尽??务????????????尽??????????????
????模?????????????纸???????????????????????????尽?2022???????????够?2022?????赠??够
?尽????????够????尽??????????????????????13,699,900?????????1?10???????????????????????????赠???2022?7?25???尽????????够?模???????????????????够???????尽??15,441,400??????尽??????1.69%
?尽2022?????赠??够???务???????????????赠???????????赠???????9.11???????尽?赠???????尽??????2023?2?6???尽?模??199?务????????????2,073.235????????
?尽?????????赠??????????????????????????????????????????尽????????????
?才激励
????
?????????????????????????????????????????
?????2022???????盟??
Humanistic care????
???????????????赠?????????????????????????
?????2022???????盟??
?才发展
?尽????????尽????????????
???尽???????????????????????????????????????????????????????????2022???尽?????????????1024?
?????????????????????够??????????够??????1024??????????????49???????3000??打造良好组织?化
2022???尽?????????????????????????????????????????????????????尽???????????????????????????????????????尽??????????????尽?????聆?????????????YOOTALK??????????????????YOOSHOW?????????????????尽??????
??????????????导??????????????????/????????
| YOOTALK????? | 2?????撑???????????? |
| YOOSHOW?? | 36???????尽?????????? |
| YOOSHOW?? | 2?????尽?????????? |
| ??????? | ??????尽???? |
| ?????? | ??????????? |
| ??????? | ???????????????? |
???????
????
????&?????
????&????
????
???????????????赠?????????????????????????
?????2022???????盟??Humanistic care
舒适、健康的办公环境?尽?????????????????????????????????????????????????????????????????婴?????尽???????????????????????????????????????????????????
????
Caring for
Society
????
投身公益 回馈社会???????????????????????????????????????
1.公司积极利??身产品的影响?，
有效协同玩家投身社会公益项?
?2020???????????????????????务?????????????够??????????????知???33.5????????????????????????????????????????????????????????知?????????????
2.公司通过公益基?会投身公益事业，积极回馈社会
?尽?2015????????????????????????????????????????????????????????????????尽????????????????????????????????????????????????尽????????????????????????????????知???
????1.?????????????
???????????巨?????????????????????????????知?????????????????????????????????????????????????????
Caring for Society
????
?????2022???????盟??
????2.?????????????
?务???????????????????????????????????知????????????????????????????誓???????务????????????????????????????????????????????
????3.?????????剧??锋?????????够???????知???????????????????????????????????????????????????????????????????????????????誓???????????????????????????????????
????
Energy
conservation
??????
绿?运营
????????????????????????????尽????????务?????????务???????????务????????????????????????????????????尽????????????????????????务?????????????????????????????????????????????????????????????????????????????
Caring for Society
????
?????2022???????盟??
???????????????
加强员?环保参与意识
愿???????????????????????
?尽??????????愿????????????撑?????????????????????????????????对??????2022???尽愿??????????愿??????28%????尽??????????愿????够???????????对?????????????????????????务
2022?1???尽???????????????务????????????????????????????????????????????????????????????????????????????????????????????????????????????群???
Key Quantitative
Performance
??????
雇佣与劳?实践
| ???? | 2020 | 2021 | 2022 | ||
| ???? | ????? | 2134 | 1726 | 1579 | |
| ????? | ?? | 1444 | 1216 | 1101 | |
| ?? | 690 | 510 | 478 | ||
| ????? | 30??? | 1132 | 885 | 747 | |
| 30-50? | 982 | 829 | 816 | ||
| 50??? | 20 | 12 | 16 | ||
| ????? | ????? | 354 | 220 | 244 | |
| ?? | 1398 | 1203 | 994 | ||
| ????? | 382 | 303 | 341 | ||
| ????????? | ?? | 1126 | 962 | 864 | |
| ?? | 359 | 248 | 233 | ||
| ??????????? | 1 | 2 | 1 | ||
| ??/??????????? | 19 | 14 | 34 | ||
| ??/???????????? | 43 | 41 | 34 | ||
| ??/????????? | 100% | 100% | 100% | ||
??????
?????2022???????盟??Key Quantitative Performance
产品责任与客户服务
| ???? | ?? | 2022 |
| ?????????????? | ? | 229 |
| ????? | % | 100 |
| ????????? | % | 93 |
| QQ????????? | % | 82.4 |
能源
| ???? | ?? | 2022 |
| ????? | ??? | 2,091,921 |
| ????? | ? | 69 |
??????
?????2022???????盟??Key Quantitative Performance